HRF266N6CSE - French Door Refrigerator 2020

In the event your product experiences a covered breakdown, file a claim with us, and we will schedule service either in your home, or we will provide you instructions on how and where to send your product for service The repair professionals we send to your home are authorized Hisense service technicians, insured and licensed to do the work Certain Products are eligible for on-site service, On-site service may not be available in certain locations where an authorized service provider is not available. It is possible that certain on-site repairs will need to be completed off site and require that the Product to be shipped directly to Hisense’s authorized service center. Once Hisense receives the Product and repairs or replaces it, Hisense will return the repaired/replaced Product back to the Purchaser

In the event that onsite service is not available, or your unit is not repairable, Hisense will, at its sole discretion, replace the Product with a new or refurbished similar Product up to or of equal the original purchase price.

No, there are no fees.

Hisense wants to offer you the best possible customer experience, so we want to talk with you directly to efficiently help you through the claims process.

Starting the claims process is simple. Call our Hisense Customer Call center at 1-888-935-8880, Monday–Friday from 9 a.m.-9 p.m., Saturday–Sunday from 9 a.m.-6 p.m. (EST).

If you no longer have you sales receipt, please contact us and a Hisense Customer Care Representative will be happy to assist you.

Model and serial numbers are located on the product model plate sticker. Most product identification numbers include a combination of letters and numbers. If you need help locating your information, please email us at ESP@hisense-usa.com

Yes! To purchase an extended service plan through Hisense, your item must have been purchased within the last 90 days You will need valid proof of purchase to activate your Hisense Extended Service Plan. A valid proof of purchase must show the date of purchase, the manufacturer, the model number, and the purchase price with applicable sales tax. Why do you need my receipt? In order to make a claim, your receipt verifies the following information: the date of purchase, the manufacturer, the model number and the purchase price with applicable sales tax. What if I lost my receipt? If you lose your receipt, contact the original retailer or provider, and request them to reprint of the receipt for the product.

You can find coverage and pricing information by browsing the different warranties that we offer. Simply select a category and purchase item price, change the term years to see pricing.

After you complete your plan purchase you will receive a confirmation email with your policy and terms and conditions attached

No, unfortunately not at this time.

You can buy an Extended Service plan anytime within the first 90 days after the original purchase date, found on your original proof of purchase.

We will repair your unit, and if that is not possible, we will replace or reimburse you in an amount up to the purchase price from your original proof of purchase supplied at time of purchasing a plan.

Unlike a manufacturer’s warranty, which is included with the purchase price of a product, the Hisense Extended Service plans is sold at a separate price. Our protection plans pick up once the manufacturer’s warranty expires.

Service Plans do NOT cover accidental damage, abuse, routine maintenance, consumables, cosmetic damage unless otherwise specified or protection against lost or theft.

With the Hisense Extended Service Plan, you get either a repair or replacement if your Hisense product experiences an electrical or mechanical malfunction due to a manufacturing defect after the manufacturer's warranty expires. Note: If your device is lost, stolen, or damaged, it won't be covered under the Extended Service Plan.

Shoot us an email at ESP@hisense-usa.com or give us a call at 1-888-935-8880. You can also reach us on Facebook and Instagram.

The Hisense Extended Service Plan covers all Hisense brand products With Hisense Extended Service Plan, you get either a repair or replacement if your Hisense product experiences an electrical or mechanical malfunction due to a manufacturing defect after the manufacturer's warranty expires

Plans start on the day immediately following the expiration of the manufacturer’s warranty.

No, unfortunately not at this time.

Recalled refrigerators include only those with serial numbers C2020050100001 through C2020123109000. The brand name, model, and serial number are printed on a label located on the left interior of the refrigerator, above the water dispenser. Using your serial number, you can check to determine whether your refrigerator is covered by this recall on our recall portal

No. Hisense is not recalling any products other than the 26.6 cubic-foot capacity French Door Refrigerator with Ice Maker.

If a door hinge breaks before a technician can replace them, please immediately call Hisense customer care at 1-888-497-1189 and inform the customer service representative of this development.

No. You will only need to relocate food stored in the doors while the hinges are being replaced. Hinge replacement takes a short time.

Service visits take approximately 45 minutes.

Yes. Regardless of how you got the refrigerator, you should participate in the recall if your unit is included in the scope of the recall by visiting the recall portal.

Yes, you can still participate in the recall by scheduling a service technician appointment through the recall portal

Federal law prohibits any person from selling products subject to a recall undertaken in consultation with the Consumer Product Safety Commission.

At Hisense, your family’s safety is our highest concern. Our products are tested to exacting safety standards before being offered for sale.

The recall requires consumers to schedule a service visit by a licensed service technician to have the door hinges replaced, which takes less than an hour.

You should schedule an appointment with a service technician to properly install the replacement hinges.

If your refrigerator is included in the recall, you should schedule a repair as soon as possible. You may continue to use the refrigerator with caution, and you should avoid opening the doors aggressively or allowing them to swing to the full limit of the hinge.

In some instances, consumers have reported breakage of the refrigerator door hinges, causing loosening or detachment of the refrigerator door, posing an impact hazard.

If a door hinge breaks before a technician can replace them, please immediately call Hisense customer care at 1-888-497-1189 and inform the customer service representative of this development.

We will schedule a visit by a service technician as soon as possible. This may take 4-6 weeks depending on the number of requests for service we receive, the availability of technicians in your area, and your availability to have an adult present for the service appointment. In the meantime, if doors appear to be working properly and are not sagging, you may continue to cautiously use the refrigerator by gently opening and closing the doors.

The refrigerators were sold at Lowe’s from about August 2020 through February 2022 for about $1,499.

The most efficient way to ensure consumers get the proper service is to request a service visit or by calling Hisense Recall Hotline at 1-888-497-1189.

Please contact us at our customer care line at 1-877-465-3566 to report an issue.

Service visits take approximately 45 minutes.

Please call Hisense customer care immediately at 1-888-497-1189

Please call Hisense customer care immediately at 1-888-497-1189

If your refrigerator doors appear to be functioning properly, you may continue to use the refrigerator with caution, and you should avoid opening the doors aggressively or allowing the doors to swing to its maximum open position.

No. You will only need to relocate food stored in the doors while the hinges are being replaced. Hinge replacement takes a short time.

Hisense would greatly appreciate you sharing information on the recall with whomever received the refrigerator from you.

Hisense USA’s 26.6 cubic-foot capacity French Door Refrigerator with Ice Maker (model number: HRF266N6CSE). The units come with stainless steel finishes and measure 36 inches wide and 74 inches high.

If the unit is covered by the recall, consumers may schedule a service visit via the recall portal

Hisense has identified only a few reports of injuries from door detachment. At the time of the recall announcement, we had identified four reports of minor injuries.

Approximately 55,200.

Two years

Yes, we do. Model AP1019CW1G is our HiSmart Portable AC. Simply download our FREE and easy-to-install HiSmart Air App on your iOS or Android Smartphone and connect it to your Wi-Fi to control your AC from anywhere that you are located.

Yes

Yes

If you would like to program your other household remote controls to your new television, please refer to the User Manual supplied by your Cable or Satellite provider. It should include instructions on how to program their remote to your television. A list of codes for the most common Cable and Satellite providers are listed below. Use the code that is associated with your Cable or Satellite provider (if applicable). DIRECTV......0178, 10178, 10019, 10748, 11314, 11660, 11710, 11780, 12049, 10171, 11204, 11326, 11517, 11564, 11641, 11963, 12002, 12183 Time Warner Cable......386, 0178, 10178, 400, 450, 461, 456, 0748, 1463, 0463, 10463 Comcast......0178, 10178, 10463, 11463, 10748, 11314, 11660, 10171, 11204, 11326, 11517, 11641, 11780, 11785, 11892, 11963, 12002 Cox Communications......0178, 10178, 1326, 1463 Dish Network......505, 627, 538, 720, 659

Recycling information is available on our website. For details on drop-off locations, please visit/recycling-information/

Little screen bad! Big screen good! If you’ve got a Hisense Roku or Google TV, you can mirror your iPhone to your Hisense TV. Roku has this set-up from out of the box and you can AirPlay using the Roku operating system. With a Google TV, you’ll have AirPlay support. To connect your iPhone, turn on AirPlay in “Settings” and then open the “Control Center” on your iPhone. Tap “Screen Mirroring” and you should be able to select Hisense TV from the list of devices. Enter the passcode that comes up on your TV and you should be able to mirror away. To stop streaming, tap the “Screen Mirroring” icon again on your iPhone to end the connection.

Luckily, Hisense TVs are already decked out with some of the most in-demand apps—so you shouldn’t even need to know how to download and update apps onto your Smart TV. Just pick your team—Android, Google, Amazon, Roku, Vidaa, or XClass—and get to streaming. But if you do insist, navigate to the ‘Home’ screen and click on the ‘App Store’ icon. Go to the ‘Search’ tab and press ‘OK’ on the remote to bring up the on-screen keyboard. Search for your desired app and wait for it to appear. Press the green button on your remote to add the app to your Hisense Smart TV. Presto. If you have a Hisense Android TV, you can update the apps in the Google Play Store like you would on any other Android device. If you’re still having issues, then simply delete and then re-download the app.

Losing your TV remote can be frustrating. However, (depending on the model) you may still be able to enjoy the TV by using your phone or you can replace the remote altogether. If you want to order a replacement remote, then visit: https://hisense.encompass.com/

Connecting your Hisense TV to WiFi means you can download new apps and stream to your heart’s content. Plus, the more you make the most of your Hisense TV, the closer you’ll get to that sweet $100, No Regrets Guarantee rewardWhen you’ve booted up your TV, make your way over to “Settings” and choose “Network.” Go to “Network Configuration.” If you’re setting up your TV for the first time, it probably won’t be connected just yet—come on, it isn’t that smart. Set your “Connection Type” to “Wireless” and choose your Wi-Fi network (or your neighbor Larry’s, if you want some revenge for those late-night trance DJ sets. Edit: Sorry, legal says we can’t condone that). Then, put in that password, and you should be all set to get to streaming!

The discrete codes can be downloaded here

Yes.

Hisense TVs are made by a bunch of super cool engineers (we’re talking Warby-Parker-bespectacled nerds, not just glasses-with-cello-taped-bridges-nerds) that can speak and dance the lingo, but don’t make you suffer through it. Our top brains make sure your TV has all the best features available for the best viewing experience. Don’t believe us? Then why do you think we’ve set up a 100 Day No Regrets Guarantee?Because we know you won’t regret it. Go on. We triple-dog dare you.

Most of our models including our ULED series and Laser TV have Bluetooth. Just go to your “Settings” menu, then “Network” and enable “Bluetooth” under “Remotes & Accessories.” Just make sure you remember what’s connected – we don’t want anything embarrassing coming up on the wrong screen now, do we?

Remember our engineering geniuses? Well, they do their best thinking in our headquarters in Illinois. They dream up our next models and design them so that our nimble makers can build the actual TVs in China – where most of the world’s TV manufacturing is done. It’s a beautiful partnership we have.

“In our day we had to walk uphill both ways to change a channel” is what your grandmother probably tells you. I mean you could still have to trudge all the way across your living room to get to the TV, but many of our newer editions have fewer and fewer buttons. Your options for using a Hisense TV without a remote are: · Use the power button and side buttons on your Hisense TV to flip through channels and change the volume like the cavemen did · Order a new remote or get a universal remote so you don’t have to make the trek · Download the Hisense Remote NOW app and use your mobile device as your clicker If you have a Hisense Android TV or a Hisense Roku TV, you can also download one of their apps. Whichever team you’re on, you’ll then be able to take remote control of your TV through a mobile device. Even if you do have your remote working, having the peace of mind that you’ve got fallbacks in case you get a little too angry when your team loses a game (we just ask you don’t hurt your TV in the process), can make all the difference when choosing a Hisense TV.

We know, you want to reset your Hisense TV because you’re just dying to relive that moment when you first got it. Ah, remember that first day – the TV sparkled like a teenage vampire in that window glow; the couch felt like a cloud; and you launched into an epic streaming binge even though Spike, your lockdown Cavapoo, kept begging you to play outside. Those were the days...While we can’t guarantee that straight out-of-the-box feeling, we can help you reset your Hisense TV and restore your glorious viewing. Here are a few tips: • If you have a newer Hisense Roku or Android TV, there’s a handy little button in the back that easily resets the TV. Just use a toothpick, paintbrush, knitting needle, or tiny musket end from one of those green army man toys, and press the button for 15 seconds. • Using your remote, press and hold the Exit button for 15 seconds until you see the Factory Service menu pop up. Select OK. Turn off your Hisense Smart TV for at least 20 seconds and then turn it back on. If that doesn’t work, press the menu button and go to Support. Then select Self Diagnosis and then Reset. And voila, you’re back to square one! Just remember that you’ll have to re-download any apps when you reset your TV because that’s what it means to start with a clean slate.

The Laser TV Screen is flat packed and ships in a compact cardboard box. Refer to Spec Sheet for shipping dimensions.

Two years

Expect 2 people to take 1-2 hours….

The minimum recommended viewing distance is 13 feet and the recommended distance from the wall to the projector is 8 inches.

Yes, you can still use the TV if it’s not connected to the Internet. The TV has a built-in tuner to enjoy free over-the-air channels with an antenna.

When the TV is connected to the Internet, it will check whether new software is available every 24-36 hours. If your Roku TV is not connected to the internet, software updates must be done manually by first downloading the software to your computer, copying it to a USB flash drive, and then connecting the USB flash drive to your Roku TV.

The Hisense Roku Quick Setup Guide is included inside the carton box with the TV. You can find the answers to more questions by visiting the Support section of Roku’s website.

The TVs for the R6E and R7E series have the same basic features and design. Hisense has certain retail partners that require exclusivity of certain software or service configurations and to honor their business requirement, we’ve differentiated how the product they carry is promoted by using a different name of the series.

You will need a separate Google Home or similar device in order to control the TV with the Google Assistant.

Yes, you can. To delete a channel: 1. Go to My Channels on your Roku. 2. Navigate to the channel you want to remove and click Options (the * symbol) on the remote. 3. Select Remove channel and click OK. The Roku TV will confirm that you want to remove the channel. Select “Remove channel” again to do so.

The Featured Free feature provides users with direct links to free content from The Roku Channel, ABC, The CW, CW Seed, FOX, Freeform, NBC and more. Featured Free will include the latest in-season episodes of top network shows, full past-season catch-ups and more – all free and available to browse in a single experience.

You can use the Google Assistant to pause and control content that you’re watching, launch streaming channels and search for titles or actors. You can also control the TV by changing channels, switching HDMI inputs, powering the TV on or off and turning the volume up or down.

You can browse the Roku Channel Store by following the steps below. a. Press the Home button on your Roku remote. b. Scroll up or down and select Streaming Channels. c. Select 4K UHD Content Available to browse channels that offer 4K content; some streaming channels will also offer movies and TV shows in 4K HDR. Contact the channel provider to learn if they offer content in 4K HDR.

You will need a separate Google Home or similar device in order to control the TV with the Google Assistant.

The app will enable you to use your smart phone or tablet as a remote, plug in headphones for private listening, search with your voice, and share your own videos, music and photos to the TV.

Yes, we do. Model DH7019W1WG is our HiSmart Dehumidifier. Simply download our FREE and easy-to-install HiSmart Air App on your iOS or Android Smartphone and connect it to your Wi-Fi to control your dehumidifier from anywhere that you are located.

Yes

Two years